by Tracy You
Two decades ago, English-speaking concierges like Jason Zhan (詹骅) were travelers’ saviors in China.
“Information about China was inaccessible at the time," says the 43-year-old Zhan from The Portman Ritz-Carlton Shanghai.
"There was no Internet. Travelers did not know much about the country, so they came to the concierge desk to ask all sorts of questions."
“Considering how rarely I use the concierge service, I'd rather swap it for free Wi-Fi.”
-- Joanne Yao, writer and traveler from California
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